Define Digital Agency (definedigital.agency) is part of the Define Digital family (definedigital.in) and is operated by Define Solutions Private Limited, a company incorporated in India ("Define Solutions", "we", "us"). This policy explains how cancellations and refunds work for our paid services. If your written Engagement contains different terms, the Engagement prevails.
1. Free services
Our strategy call is free, so there is nothing to refund.
2. Ad spend
Advertising budgets are paid to platforms such as Meta and Google, not to us, and are not refundable by us. Any refund or credit for ad spend is governed by the terms of the relevant platform.
3. Cancelling our services
We have no lock-in. You can cancel at any time by emailing strategy@marketwolf.pro. Cancellation takes effect at the end of the billing period already started. We will stop active work at that point and hand back any access to your accounts, assets and data that we hold.
4. Refunds
Because our fees cover team time and tools that are committed as soon as a billing period begins, fees for a billing period already started, and for work already delivered, are not refundable. We will refund in full or in part where:
- you were charged twice, or charged an incorrect amount; or
- we were unable to deliver the agreed service and did not put it right within a reasonable time after you notified us. In that case the refund covers the part of the service not delivered.
Because we do not guarantee specific results (see our Disclaimer), results that fall short of expectations are not, on their own, grounds for a refund.
5. How to request a refund
Email strategy@marketwolf.pro with your invoice number or payment reference and the reason for your request. We will review it within 7 business days. Approved refunds are returned to the original payment method within 7 to 10 business days, although your bank or payment provider may take longer to show them.
6. Contact
Define Solutions Private Limited (Define Digital Agency)
Email: strategy@marketwolf.pro